written by on 10/11/2017
Additional fuel charges.
Filled up fuel on approach to drop off back at Tenerife airport. Goldcar rep checked the car and said all ok and signed the paper and gave to me.
Two days later they stole €8 for ‘low fuel’ and an additional €50 fine from my credit card. I complained and provided evidence. They responded ‘sorry if I’ve I have had any misunderstanding’
understand completely.
Beware and Avoid them.
On pick up was given ‘hard-sell’ trying to get me to buy extra insurance and was told the full extra insurance I paid for with RentalCars wasn’t good enough.also the car was full of dents and scratches. It took me over 30mins to photograph them all.
As rated by our community of reviewers
Goldcarrental's Comment
Written on: 14/11/2017
Dear Guest,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, I can see that you had a charge for breaching our Full/Full penalty, which is stated on our T&Cs. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.
Kind regards.
Victoria R.
Goldcar Representative.