GoldCar Rental - www.goldcar.es Review

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“‪Additional fuel charges. ‬ ‪Filled up fuel on...”

Written on: 10/11/2017

‪Additional fuel charges. ‬
‪Filled up fuel on approach to drop off back at Tenerife airport. Goldcar rep checked the car and said all ok and signed the paper and gave to me. ‬
‪Two days later they stole €8 for ‘low fuel’ and an additional €50 fine from my credit card. I complained and provided evidence. They responded ‘sorry if I’ve I have had any misunderstanding’‬
understand completely. ‬
‪Beware and Avoid them. ‬

On pick up was given ‘hard-sell’ trying to get me to buy extra insurance and was told the full extra insurance I paid for with RentalCars wasn’t good enough.also the car was full of dents and scratches. It took me over 30mins to photograph them all.

  • 10/17

    Date of hire (month/year)

  • Tenerife

    Country & City of hire

  • Poor

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 14/11/2017

Dear Guest,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I can see that you had a charge for breaching our Full/Full penalty, which is stated on our T&Cs. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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