refund was short

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5% of users recommend this
  • Customer Service

  • Value For Money

travel128956's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“refund was short”

Written on: 09/11/2017 by travel128956 (1 review written)

I rented a Lanzarote and at pickup was charged 85 Euro for a fuel charge. Told to return the car with a full tank and they would refund the deposit. Only refunded 62 euro. Have been everywhere on their website and there are no emails to send a complaint to. Their online forms keep bugging with error messages about invalid emails, thus preventing you from any complaints. Good scheme. If no one can reach you then no-one can complain!

  • october 2017

    Date of hire (month/year)

  • lazarote

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 14/11/2017

Dear customer,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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