GoldCar Rental - www.goldcar.es Review

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

  • Customer Service

  • Value For Money

ebeaufay's review of GoldCar Rental - www.goldcar.es

“If you're lucky enough to read a review like this one,...”

★☆☆☆☆

written by ebeaufay on 18/09/2017

If you're lucky enough to read a review like this one, don't rent with goldcar!!!

I Rented a car on internet for a 100 euros. I arrived at the airport at midnight and had to pay 120 for the fuel (which they should reimburse ) and 180 for an extra insurance. The other option was to block 1700 Euros on my card... Of course they know that most people on a trip will need their credit card and therefore cannot block this sum. As a result, I paid and curse their name ever since. I almost forgot, the car is of a lower category than the one I paid for.

I don't know why I write this, the internet is full of these reviews and I was stupid enough not to read them.

How can our governments allow this to go on?? how can car rental comparison websites still work with them??

Finally, a recommendation for this site. could you allow putting 0 stars on a review rather than a minimum of 1/5?

  • 17/09/2017

    Date of hire (month/year)

  • France Marseille

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

write a review

Seang79's Response to ebeaufay's Review

Written on: 18/09/2017

Don't expect to get any of the €120 back for the fuel. I returned a full tank of fuel and they still charge you as if the vehicle was returned empty.

I cannot believe any reputable rental comparison sites still work with Goldcar. I rented through Rentalcars.com and will never use either company again.

Reply to this comment

Goldcarrental's Response to ebeaufay's Review

Written on: 26/09/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!