Do not use this company

★☆☆☆☆
1.2 / 5
5% of users recommend this
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Guest's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Do not use this company ”

Written on: 11/09/2017

Do not use.  If you ignore this and decide to book online be prepared to pay a lot more on collection and make sure you have a credit in the drivers name.

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By Goldcarrental

Written on: 26/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, We’re very surprised with your comment. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

Indeed, in order to collect a vehicle you must have a debit or credit card (depending on office booked) in the main driver's name. Otherwise, this payment method cannot be accepted.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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