Goldcar are simply dishonest thieves

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

jduthie's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Goldcar are simply dishonest thieves”

Written on: 01/09/2017 by jduthie (1 review written)

Returned the car and it was given the all clear. Returned home the following day and received an e mail alleging damage to the car, and charging me 250 euros. No time or date on the obviously generic photograph. Customer services are a non existent joke. Avoid at all costs, don't take my word for it, just google it(wish I had before I booked with them.

  • April 2017

    Date of hire (month/year)

  • Spain, Alicante Airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 12/09/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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