Freud

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Holmesha355's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Freud”

Written on: 30/08/2017 by Holmesha355 (1 review written)

We have been cheated by Goldcar reservation at the airport Alicante Spain! He put me as an additional driver and charged us 80 euro. I would never drive in Spain! He told us this was the contrakt we signed. When we told him we have a full covered Insurance. He told us we do not. He tried to cheat us. Twice!! But he stoled 80 euro from us. I have friends working in Swedish media and I will surely give them this stuff fora FrontPage in the Swedish news paper. " Do not ever rent from Goldcar - they will cheat you"! Congratulation no Swede will ever never rent from you again!

  • 08/2017

    Date of hire (month/year)

  • Alicante

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 12/09/2017

Dear customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.

Please let us also explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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