Disgraceful

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5% of users recommend this
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  • Value For Money

Hinda's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Disgraceful”

Written on: 18/08/2017 by Hinda (1 review written)

We booked this week a car with goldcar from 10th September to 8th Oct. Paid for it on visa and never got confirmation...we called for 2 full days and no reply. Eventually yesterday we called again and finally got through,she sent us an email mail, with wrong dates for car hire. We called again, no answer. E mailed, no response. Got through to them this morning, and they say we CANNOT CHANGE THE DATES. We did not mess up dates, why would we put in 24th Aug, leaving car back10th October. So two weeks basically.
We are not EVEN IN SPAIN on those dates.so why would we mess up the dates . We have been spent 3 days now and getting no where. On their site it says NO refunds, but we do NOT WANT A RE FUND only to change the date.
Goldcar say on their site 8.1 bookings paid through goldcar website can be cancelled online FREE OF CHARGE UP TO A PERIOD OF 24 HRS PRIOR TO COLLECTION , UNLESS A NON REFUNDABLE FEE EG , IS CRAZY SMART RATE HAS BEEN CONTRACTED. AS WE ONLY WANT TO AMEND DATES AND NOT CANCELLED THIS CANNOT BE APPLICABLE
"they will resolve any issues in a friendly matter" not from where we are standing. They DO NOT REPLY AND WE ARE 300€ DOWN. ANY IDEAS PEOPLE.

NEVER NEVER USE GOLD CAR, WE ALSO HD AN ISSUE A FEW YEARS AGO RE INSURANCE WITH THEM AND SWORE NEVER TO USE THEM AGAIN. they are a disgrace!!!

  • Sept 2017 not even been yet

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that when talking about a Crazy Smart or Crazy Full/Full rate, these do not accept any changes or modifications, in exchange of being able to book at a much lower rate (as this rate includes a discount).

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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