Avoid Unethical practices

1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Anthonyking's review of GoldCar Rental - www.goldcar.es


“Avoid Unethical practices ”

Written on: 17/08/2017 by Anthonyking (1 review written)

AVOID, AVOID, AVOID! - 1249.10 euro for 12 days(700 euro damage charge for damage that was already there and documented as being there.).
Unfortunately I cannot rate 0 stars. I returned a vehicle to Lisbon airport where they mistakenly proceeded to mark the check-in sheet for damage that we had marked on the sheet collecting the vehicle. I have sent photos of the sheet to Goldcar. No response. I have also not been refunded 72.28 for fuel, and a mystery charge of 14.60 has also been debited from my card by "goldcar central". Clearly staff are incentivized to find minor scuffs. IF YOU ARE A GOLDCAR STAFF MEMBER, WILLING TO SHARE THE COMPANY POLICY(COMPLETE CONFIDENTIALITY IS GUARENTEED)PLEASE CONTACT ME. The completely unethical practices need to be stopped, as clearly whatever regulatory body exists, is not doing there job, THIS COMPANY SHOULD NOT BE IN BUSINESS. Booking was made through autoeurope car hire, who should not be using this company through there website.

  • 07/17

    Date of hire (month/year)

  • portugal

    Country & City of hire

  • Poor

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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