Extra charge now for diesel rather than petrol

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percypickles's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Extra charge now for diesel rather than petrol”

Written on: 17/08/2017 by percypickles (1 review written)

I will never use these robbers again. It appears that now, through no choice of my own I was charged an extra 96 euros just because I had a diesel. I didn't choose a diesel, I just hired a car and yet because they gave me a diesel which they always have in the past they charged me more. Clearly the man at the airport didn't tell me this. When I asked what the extra charge was for, he said it was a deposit which would be returned. Obviously once you're home there is absolutely nothing you can do. I hate people lying to me

  • August 2017

    Date of hire (month/year)

  • Spain Girona

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain this charge relates to diesel engine vehicles. We offer customers a choice of petrol and diesel vehicles. There is, however, an extra charge for diesel, which reflects additional benefits as lower fuel consumption, lower fuel price and usually a more powerful engine.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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