Deliberate deception

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  • Value For Money

JARE's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Deliberate deception”

Written on: 20/05/2018 by JARE (1 review written)

I rented at Palma Airport. There was a long queue probably because prices seem very competitive.
However, on return to U.K. it turned out that I had been charged 56€ for a diesel car and so called smart rental (where there is no penalty charge if you don't return the car full, just the cost of the replacement fuel). I was not told of either charge at the desk and the charge to my credit card was presented as being the fuel which would be refunded if I returned the vehicle full. The additional charges were in very small print and in Spanish. I was not asked if I wanted either extra. This is to offset the low prices. I would never hire from this company again and am very disappointed that Holiday Autos even offer them. The car itself was awful and badly marked.

  • May 2018

    Date of hire (month/year)

  • Spain Mallorca

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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