Appalling customer service

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

JusticeBuchanan's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Appalling customer service ”

Written on: 02/05/2018 by JusticeBuchanan (1 review written)

We booked online through their website for a car from the airport, returning to their office by the port. When we arrived at the airport they told us actually their port office would be closed that day. I had to spend €4.20 on a phone call to sort out a refund and make a new booking at a higher price. The woman on the phone said it was a non-refundable booking although it was their fault. Finally we got the refund but I had to be very firm.

  • 28.04.18

    Date of hire (month/year)

  • Palma, Mallorca

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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