GoldCar Rental - www.goldcar.es Review

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Boyd424's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“We hired a car from Goldcar at Malaga airport,...”

Written on: 18/04/2018 by Boyd424 (1 review written)

We hired a car from Goldcar at Malaga airport, attracted by the competitive pricing. We didn't necessarily anticipate the lengthy queues or the aggressive insurance sales pitch we had to endure, but these are not the reasons we would advise others against using this service.
Upon returning the vehicle - in the exact condition we hired it in - we were surprised a day later to receive a bill for 700 euros for 'damage' to to panels. We informed the credit card company that we would be fighting the claim and that they were not to hand over the money and made complaints to goldcar themselves and also rent-a-car, who organised the rental. Thankfully, after our repeated threats of legal action and demands for evidence they have sent us an email stating that though we did damage the car, and they can prove that we did, they will not charge us the 700 euros. All of which smacks very much of an unethical practice of attempting to get money out of people for damages that have not occurred and expecting that some will not create the fuss that we have - especially when it is considered how many other people online have reported similar experiences - often without the happy outcome we have managed to arrange.
I'd advise anyone thinking of hiring a car from these bandits to think again.

  • April 2018

    Date of hire (month/year)

  • Malaga

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 1 0