INSURANCE SCHEME STILL BEING ALLOWED - RUDE STAFF

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

NaimaWebb's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“INSURANCE SCHEME STILL BEING ALLOWED - RUDE STAFF”

Written on: 19/02/2018 by NaimaWebb (1 review written)

appalling in every way.

paid £109 through expedia - total cost/no hidden charges/etc - great! looking forward to my trip been a stressful year!

get to airport - oh what a shock 20 deep que and people shouting and ranting at the staff - every single person was complaining about the insurance scheme- booking sites like expedia give a price - gold car undercut everyone then rack the charges up when your tired on holiday and want to just get to your hotel. disgusting company.

expedia price £109 - charged so far - £353. they charged £120 for fuel ? 4x the actual cost of filling it up as i filled it 5 times while i was away cost 29 euros from nearly empty! 3 weeks after i returned the car i still have not received then 120 euros - which apparantly also has an admin fee removed from it. I am a well seasoned traveller and travel 5 times a year renting cars worldwide - i honestly have never experienced a worse company - can only assume The spanish government lets them operate as i think they would be closed down in UK? and the fact the booking agents like expedia etc just know whats going on and take no responsibility for it is a disgrace also. I am now taking this further as i am sick of them getting away with blatant robbery

  • 02/2018

    Date of hire (month/year)

  • Fuerteventura

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

By Goldcarrental

Written on: 06/03/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

We'll need to run a further investigation of the issues you described, to indentify where was the issue on your case and help you clarify it right away. Please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract, so this would have also to be taken into consideration when assessing this matter. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative

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