Avoid!

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1.2 / 5
5% of users recommend this
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Hawkins441's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Avoid!”

Written on: 25/01/2018 by Hawkins441 (1 review written)

We were charged for a broken aerial that they missed to write on the report when we picked up the car.

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Goldcarrental's Comment

Written on: 05/02/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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