Hidden charges BEWARE

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Tarynu275's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Hidden charges BEWARE”

Written on: 13/01/2018 by Tarynu275 (1 review written)

After booking a hire car online and paying in full with the extra insurance cover (just to make sure, as you never know) when collecting the car I was asked for a deposit to cover the fuel, I questioned this as it did not state it on my invoice, so I paid the fee and located the car. It had warning lights on the dash and no screen wash in the bottle. When returning the vehicle I was informed that a full refund for my fuel deposit would be received within 24hrs, the refund amount was less than the deposit paid. When I phoned and questioned this they said it was a diesel charge ?? I had not requested a diesel over petrol and had not been informed there was a charge for using a diesel vehicle. This is a hidden charge that is not highlighted or explained when signing for the car !!

  • 12/2017

    Date of hire (month/year)

  • Lanzarote

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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