Up to their old tricks!

1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

AndyPrunning's review of GoldCar Rental - www.goldcar.es


“Up to their old tricks!”

Written on: 07/01/2018 by AndyPrunning (1 review written)

Lesson to self, check reviews before booking. Partner and friend went to pick up car whilst I sorted luggage. She was quite clear that additional insurance was not needed as we have an annual policy but we did want an extra driver. She was quite clearly told that the extra driver was free and the charge on her credit card was a refundable deposit. Guess what charged for insurance, extra driver, extra for having diesel (no choice given), extra for returning car with full tank etc. NOTHING refunded. Customer service useless when contacted, take ages to get back to you and seem to wilfully misinterpret what is said to them. Avoid at all costs. Paid by credit card so MandS on case, hopefully their customer care is better.

  • 23/09/2017

    Date of hire (month/year)

  • Malaga Airport

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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