don't rent from gold cars

GoldCar Rental - www.goldcar.es
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dorelajohansson's review of GoldCar Rental - www.goldcar.es

“don't rent from gold cars ”

★☆☆☆☆

written by dorelajohansson on 07/01/2018

I had to pay for a full tank of gas and return it full!!
plus had to pay 26 €for some bs airport cost and 23€ for refilling cost for them to tank the car... but I had allredy did that for them because they charge me 61 € that they with give me back only if I return the car tank full. so I pay 1 tank if gas that I did not use. don't hire from them !!

  • December 2017

    Date of hire (month/year)

  • Tenerife

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Response to dorelajohansson's Review

Written on: 22/01/2018

Hi,

We offer 2 different fuel tariffs for our customers.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service, and they are specified on our website:

On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.
All this should be explained during the booking process.
We invite you to visit our FAQ section for more information.

Thank you,
Kind regards,
Victoria R.
Goldcar representative

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