Cheating customers

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Excesscharged's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Cheating customers”

Written on: 08/12/2017 by Excesscharged (1 review written)

In August I hired a car for 1 week, returned as normal, I was later charged 25 Euro for cleaning, we do not eat in the car or smoke, I filled in their system to open a case, chased 3 times for a response NO REPLY
I October I hired a car for 10 day, 1 week after returning home was charged 250 EURO for damage. Again I opened a case stating there was no additional damage, they sent me photo showing no damage, have chased 2 times for this and will continue, they have started to cheat customers
And when I collected the keys at the airport I was charged an ADDITIONAL 8% for premium pickup location, no warning, never been charged this before

  • october 2017

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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