It's a ridiculous robbery

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Firefly Car Rental
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Bosjules's review of Firefly Car Rental

“It's a ridiculous robbery”

★☆☆☆☆

written by Bosjules on 10/07/2013

We have rented a car by Economy car rentals for Palermo Italy from June the 24th to July the 1st. The agency is Firefly.
During the pre rental inspection, my wife and I have noticed there are injuries on the four tires and we have told the car rental agency personnel to note them on the report. She agreed each time and wrote something on the report.
However, during the post rental inspection, another personnel of the agency went directly to the rear tire on the right and told us there is a new injury. It’s at that time that we recognized the first personnel has indeed make a lot of crosses (signification of the existing injuries) around this tire, but not on the tire.
Even if we tried to explain and refused to admit this imposed accident, we finally have had to sign the post rental inspection report because this car rental agency is far away from the airport and our flight took off in one hour. What’s more, we have already paid 1510EUR as caution at the beginning. But we have well written on the report that we had noticed injuries on this tire during the pre rental inspection of the car and we don’t think it’s us who have made this injury. Since we have a 3 years’ old daughter with us, we have only taken the highways and we have paid a lot of attentions to the safety and the car. Another thing to mention: to make us sign the post rental inspection report, the personnel told us that we are insured and the insurance will reimburse. But when we called Economy car rentals today, we got to know that we are not insured for the tires, so we have to pay the franchise, which is 216EUR indicated by Firefly.
Therefore, we are really angry about the dishonesty of Firefly:
1.The notes on the pre-rental inspection report doesn’t conform to the reality.
2.The agency personnel didn’t give us the right information of the insurance before and after the rental.
3.216EUR for a tire on the cheapest car is obviously a robbery.

What's more, I have just checked my account, I lost almost 500 EUR for this rent. The rent is 140EUR, GPS is 40EUR and the tire is 216, so it's 396EUR in total. How come this robbery!
Anybody knows how can I contact firefly by phone or by mail? Please send them to me by [email protected]

  • 06/2013

    Date of hire (month/year)

  • Palermo, Italy

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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