written by HenrikZ on 17/11/2017
Rented from London Heathrow for family trip to Gloucester and then Cornwall. Staff was pleasant and helpful, the van was good. Upon return, they identified a small 1.5inch long surface scratch below the rear passenger door. Have no idea how it got there, or whether it was even missed when we initially set off. End result - we paid nearly as much to have this "repaired" as we did to rent the vehicle for the 2.5 weeks we had it. Even though the rep who took in the car at the end of our trip said we needn't worry about it, I guess we still ending up signing something that gave them the authorization to fleece us... caveat emptor, I suppose...
Europcar? For us, NEVER again.
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