Poor Customer Service

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental - enterprise.com

“Poor Customer Service”

★★☆☆☆

written by on 23/01/2015

For a recent holiday in Turkey, booked an automatic 4 WD and was offered a manual car with no other option available for hours after our scheduled pickup time and date. Given that the booking was made over a month before the pick-up day, it’s hard to understand what the issue was. Also, some offices open shorter hours than more major car hire companies. Cheaper than some companies but poorly organised – go with a more mainstream group you can rely on.

  • January 2015

    Date of hire (month/year)

  • Turkey, Denizli

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 28/01/2015

We believe that we can only get stronger when we listen to our clients and appreciate your comments. We’d like to speak with you further about your experience in Turkey. Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150128-001252. – Carl Social Monitoring Coordinator

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