Booking Chaos

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

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Guest's review of Enterprise Car Rental - enterprise.com

“Booking Chaos”

★★★☆☆

written by on 08/12/2014

I initially booked a car for three days via the online booking form, this was completed and the paperwork supplied. However on conracting thge local site I was informed that no car was avail;able. I agreed to change the date to the next day and was quoted a price for two days. On ringing to ask for a pickup I was told that the booking did not exist. The local branch did find a car and the booking was made for pickup at 1.00 pm, later this was changed to 1.30 pm. I was actually picked up at 1.00pm. The original booking was for an Aveo for three days at a cost of £59.85, on arriving at the branch the only car on offer was a Yaris at a cost of £83.48.
The staff at the branch were most helpful but I feel that there is some flaw in the system when hire is confirmed before a check is made of local availability.

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Enterprisecares's Comment

Written on: 08/12/2014

Thank you for sharing these details about your experience booking a vehicle with Enterprise. We've taken note of your comments and would like to discuss this further with you. Please send an email to care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, the exact location you rented from, and any other details you would like to include. When emailing please reference 141208-001364 in the subject line of your email. Thanks! -Collin

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