never use enterprise beware of booking on line

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
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Tiptoae's review of Enterprise Car Rental - enterprise.com

“ never use enterprise beware of booking on line”

★☆☆☆☆

written by Tiptoae on 21/08/2014

Please never book an enterprise car on line, the conformation notice does not reflect if you booked a an automatic or manual car. So if you have made a misktske such as booking a manual instead of an automatic you will not know until you go to collect the car. This is what happened to my mother and enterprise bristol airport charged my elderly parents £828.00 for 12 days car hire for an automatic car.
We made a complaint and so far enterprise have not bothered to respond

  • JULY

    Date of hire (month/year)

  • england

    Country & City of hire

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Enterprisecares's Response to Tiptoae's Review

Written on: 22/08/2014

Tiptoae,
Thank you for bringing this vehicle issue to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you and help with a resolution. Please email us at Care[at]Enterprise[dot]com with the complete details. Include your contact information, rental agreement or reservation number and any further information regarding your experience at the Bristol Airport branch.

When emailing, please place reference number 140821-001796 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 22/08/2014

**Correction:

Please use reference #140822-001796 in your email's subject line.

Thank you,
Mitch

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