Car scratched & scare tactics to buy insurance.

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

fcMurdock189's review of Enterprise Car Rental


“Car scratched and scare tactics to buy insurance.”

Written on: 11/08/2014 by fcMurdock189 (1 review written)

Picked up the car, it was being washed then I took it, when we got to our destination and the water had dried the car was covered in scratches that weren't evident whilst wet. The washing of the car at our collection time was very much on purpose, if we had seen all the scratches and marks we would have demanded a different car, we were supposed to feel special in a good make car for our weekend away instead we looked like stock car races.
We were told horror story scenarios of what we would have to pay on top of the hire price if anything happened to the car if we didn't take out their extortionate insurance cover.
All in all we were disappointed with the car, the sales tactics and the experience as a whole.
We will never hire a car from this company again.

  • July 2014

    Date of hire (month/year)

  • england leeds

    Country & City of hire

  • Poor

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003014. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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