Definatly wouldnt use them again

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental


“Definatly wouldnt use them again”

Written on: 24/01/2014

Used this company in January 2014, only made two trips with the van with furniture and was very careful. The man who served us took a look at the van and told us if we paid an extra 15 pound, if any damage happen then you would pay £250, if we wasnt to pay that and it got damaged, would cost £850, he didnt he look at the van for two minutes, me and husband also had a look at the van and seen marks before we even drove the van, there was a mark at the back of the door that looked like someone at some point tried to close the doors the wrong way and I assured the company it was not us it was already there. The man looked in the damage book and said only one mark has been reported and they are keeping the £200 deposit to fix it, even though it wasnt us and we got blamed they asked for an extra £50 and whatever money was left we would get back but as they said for a little mark that wouldnt of cost as much as they said, £650. There was no way it would of cost that and was not impressed as we got the blame for something we didnt do and we have no legs to stand on, I would no advise anyone to use them, its there way of making money.

  • Average

    Condition of vehicle

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Enterprisecares's Comment

Written on: 29/01/2014

Review # 2428721
We value your comments and would like to further discuss your experience with you. Please email us including the rental office location, rental agreement or reservation numbers and your contact information. Please list Reference Number 140129-002502 in the subject line of your email. We look forward to hearing from you. – Carol H.
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Enterprisecares's Comment

Written on: 30/01/2014

write to care[at]enterprise[dot]come

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