Totally useless!

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental


“Totally useless!”

Written on: 24/01/2014

We had hired a van for an 11 am pick up to transport some furniture up to North Yorkshire. At 10-58 am, we had a call from Enterprise to tell us that our van "had issues" and they were struggling to get another one. They promised to call back within 30 minutes but didn't. After almost an hour, we rang them, only to be told nothing was available. This has cost us the loss of an overnight hotel booking as well as the inconvenience of being unable to move our furniture.
The person we spoke to was barely apologetic and didn't seem concerned about the huge inconvenience caused.
Do not use this company!

  • January 2014

    Date of hire (month/year)

  • Ellesmere Port, UK

    Country & City of hire

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 29/01/2014

review # 2428434
We value your comments and would like to further discuss your experience with you. Please email us including the rental office location, rental agreement or reservation numbers and your contact information. Please list Reference Number 140129-002550 in the subject line of your email. We look forward to hearing from you. – Carol H.
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Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 30/01/2014

write to care[at]enterprise[dot]com

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