Absolute rip offs, avoid!!

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

DainaM's review of Enterprise Car Rental


“Absolute rip offs, avoid!!”

Written on: 06/12/2013 by DainaM (1 review written)

Was a shambles from start to finish. They changed the pick up location, we only found this out when we requested a pick up. Once we were there they tried to overcharge us, but we had our reservation there and ready with the lower price, so we managed to avoid that.
They gave us the keys and we went with an employee to inspect the car, it was incredibly dark and the car was filthy, but we trusted the employee would note any damage.
We returned the car in another location, however the drop off location we were provided with was just an office, not a branch where you can pick up/drop off cars so we wasted a lot of petrol driving around a city we didn't know trying to find the office we needed.
To top it off, they claim we scratched the car, although we are certain we didn't, and the scratch was under a thick layer of dirt, so it was clearly there a long time (great way to stiff multiple customers with the bill). So they are withholding our deposit until the "damage" is assessed. From reading these reviews I see this is all common practice for this abysmal company.

  • dec 13

    Date of hire (month/year)

  • Liverpool - Belfast

    Country & City of hire

  • Customer Service

  • Value For Money

Click here for great deals on Expedia

Enterprisecares's Response to DainaM's Review

Written on: 09/12/2013

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

Reply to this comment
Report this review
Was this review helpful? 0 0
Deals on Expedia