Amazing service

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

kingmussness's review of Enterprise Car Rental


“Amazing service”

Written on: 30/10/2013 by kingmussness (1 review written)

After arriving into a rather wet and miserable Cardiff day we rolled into the hire office to be met by a happy smiling face and a lovely Welsh welcome. Everything involving the registration and collection of our hire car was really straight forward and nothing was too much of a problem, even giving directions to Uncle Bryn's house in near by was all part of the deal.

We proceeded to the car to have a once over and found it to be immaculate. We had booked an economy car and when we realised that our suitcases would not fit in the boot the customer services guy was more than helpful in assisting us in dropping the back seats and in a sense upgrading us to a coupe!!! :)

On returning our car to Heathrow airport we were met by yet another friendly face who made the process stress free and simple, even helping us with our bags to the courtesy bus which would drop us to the terminal.

Overall a fantastic service!

  • oct/2013

    Date of hire (month/year)

  • Cardiff, Wales

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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Enterprisecares's Response to kingmussness's Review

Written on: 05/11/2013

Thank you very much for your post. We want our customer service to be the best in the industry and love it when we get reviews such as yours. These kudos are passed along to the branches and agents when we get them. Thank you for asking the time out of your day to recognize the service on this rental. Chris, Social Media Monitor, Enterprise

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