No refund to deposit

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

ibrahim983's review of Enterprise Car Rental


“No refund to deposit”

Written on: 18/09/2013 by ibrahim983 (1 review written)

Bought the car back everything was fine until another worker came round and wiped his hand under the car and found about a inch of flaking under the car. I didnt inspect the car on the underside as you cant record damage on the underside when you take a car on the sheet they give you the guy came round as if he knew it was their didnt look anywhere else went straight for that spot. didnt do anything for 3 months as damage was so small it was unrepairable then when i ring up asking for my deposit back amazingly the car was repaired on that day for a nice round figure of £195. they make stuff up like invoices just to keep your money.Run away from enterprise.poor customer service to say the least.

  • Customer Service

  • Value For Money

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Enterprisecares's Response to ibrahim983's Review

Written on: 18/09/2013

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130918-001669 in the subject line. We look forward to hearing from you.

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