Be very,very aware

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

  • Customer Service

  • Value For Money

Guest's review of Enterprise Car Rental - enterprise.com

“Be very,very aware”

★☆☆☆☆

written by on 26/08/2013

Poor costumers service,at least in the branch I went.
The deposit is a legal scheme,200 pound deposit that you pay,with the promise you get back at the day you return the car....not true.
I asked more than once about it....gave them back the car ...and the deposit...3 working day...
Is a joke....do not go in there.
thinking of sue them,have a plenty of time to waste.

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Enterprisecares's Comment

Written on: 29/08/2013

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130829-003213 in the subject line. We look forward to hearing from you.

Respectfully,
Mitch
Social Media
Enterprise

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Trishw's Comment

Written on: 12/09/2013

You are lucky I am still waiting 10 days for refund of deposit

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