Easirent Vehicle Rental Reviews - www.easirent.com

★★★★☆
3.8 / 5
75% of users recommend this
  • Customer Service

  • Value For Money

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Easirent Vehicle Rental www.easirent.com

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Latest Reviews

★★★★☆

“Good services, the staff are very helpful. Good services”

Written on: 18/06/2018 by tiay (1 review written)

Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful.Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff are very helpful. Good services, the staff… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 06/06/2018 by Trenton66 (1 review written)

This is a company that lures customers in with low rates and camouflages unfavourable contractual policies with small print. When I arrived at the very inconveniently located Gatwick office I was pressured to change to a more expensive rate to avoid a credit card block of more that £1000. When I said that was ok, the agent added that a refund would be made ‘after 8 days’ to my card. This is a very odd policy. Most reputable care rental companies refund any deposit immediately after return… Read Full Review

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★★★★☆

“All good though insurance expensive when reducing excess!”

Written on: 18/05/2018 by pshanks1 (1 review written)

Very good, excess reduction somewhat expensive… Read Full Review

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★★★★★

“Great Value for Money”

Written on: 10/05/2018 by Xavetas (1 review written)

I rented from Easirent a few times now and it's always been the best experience. Cars are in great shape (I rented both cars for weekend travels and vans for moving), best prices out there and the staff is very helpful. They also have out-of-hours box which is a big plus for me. The offices aren't easy to find but I guess you just can't have it all!… Read Full Review

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★★★★☆

“Simply the best”

Written on: 09/05/2018 by 33Hackett (1 review written)

I took the car rental from easirent for two my trip and enjoyed the car ride very much. Price is very descent and reasonable and with in budget. But request is to consider to fill the tank full so that we can fill and give the same instead of half tank and we can give it empty while return. It will make easy to manage as well durin our travel and hassle free… Read Full Review

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★★★★★

“Value for Money”

Written on: 06/05/2018 by 412McKenna (1 review written)

The cars were in fantastic condition. Although the pick-up point was not at Heathrow Airport, it was easy to locate the shop and service was excellent. We enjoyed using Easirent's service and would definitely use it again the next time we are in the UK… Read Full Review

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★☆☆☆☆

“Most awfull company ever. I have rent a car with a...”

Written on: 26/02/2018 by 42Griffith (1 review written)

Most awfull company ever. I have rent a car with a couple of friends for an August bank holiday almost years ago. One of my friends booked the car and told us to go to the airport to pick up the car. You need to call in advance to make sure the staff arrive at the airport to get you a ride to their office near the airpot. Once there, they started to create problems about my driving licence (european) saying they only accepted UK one. Start to show him all the information we got about telling we… Read Full Review

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★★★★★

“Excellent cars and service”

Written on: 26/02/2018 by SkylerPatterson (1 review written)

I have rented cars from Easirent (London Gatwick Crowne Plaza branch) many times. Excellent new cars, often better than expected, and have always received efficient and courteous service from the staff. On one occasion the manager stayed on 2 hours after closing hours, into the early hours of the morning, when my flight was delayed. Highly recommended company and staff… Read Full Review

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★☆☆☆☆

“Brutal ”

Written on: 22/02/2018 by Callum473 (1 review written)

Absolutely brutal company don’t go near them!! Joke of a company!!! Throwing on charges for no reason!! Absolute joke… Read Full Review

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★★★★☆

“Easirent lived up to it's name!”

Written on: 28/01/2018 by LindaLogan77 (1 review written)

Although the rental site isn't in the car rental village, it's over by M&S food, there was online other person in front of me in the queue. Last time I hired with one of the big names in the rental village I was waiting almost an hour to get my car, so it was great to be done and on my way within 10 minutes. I chose the higher excess cheaper rental option because I only needed the car for the day, and it was easily dealt with. It was made clear what paperwork to bring and the staff were… Read Full Review

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★☆☆☆☆

“Immoral and borderline fraudulent”

Written on: 28/01/2018 by Angelica244 (1 review written)

I had previously posted a 5 star review, as Easirent do "lure you in" with an incredibly responsive and personable booking process, and what seems to be an incredible rate... the catch though, is your "after experience" - i.e. when returning your car, you will get fleeced for damage not caused by you... sure enough, it is the renter's responsibility to check for damage at the outset, but some damage (in my case a slight bulge in a tyre) is not visible, you have to feel it... and when you have a… Read Full Review

Wegbergalex's Comment

Written on: 28/01/2018

PS the ratings referred to in this post above relate to Trustpilot - it's very crafty of Easirent to force a review out of you (to add an additional driver) before you have been ripped off... and then a lot of people don't revise their rating! Would be interesting if they did....

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★☆☆☆☆

“I recently hired car from this company , LHR airport....”

Written on: 24/01/2018

I recently hired car from this company , LHR airport. My Initial online cost was 35£ for 5 days car rental. However, when I returned the are I was charged over 200£ as they pointed out subtle damage to one of the alloy wheels. According to their paper work three alloy wheels were already damaged except the one they charged me for. I collected the car in pitch dark night and I quickly checked for the damages and there were scratches all way around to the alloy wheels. On my return they… Read Full Review

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★☆☆☆☆

“Horrendous Customer Service ”

Written on: 22/01/2018 by AngryofAlicante (1 review written)

Booked a car hire through the Ryanair website to pick up a car a Liverpool AIRPORT. I have been overseas for 10 months. Upon booking I was asked to produce 2 Utility bills less than 3 months old. I said this was impossible to do but produced a passport, DL, DVLA Printout, bank statements showing the address etc. I also said I could possibly download other documents which showed the UK address. Regardless the surly member of staff refused to release the car. (How would a foreign national… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !!!”

Written on: 20/01/2018

Horrendous customer service. Filthy office, filthy courtesy bus, filthy cars and scruffy unprofessional staff. My downgraded vehicle was soaking wet when I received it and although I checked it over the best I could given it was wet and dark I failed to notice two very tiny stone chips which I was charged a staggering £465 for when I returned the vehicle. I raised a complaint with the manager who took 3 weeks to reply(obviously busy dealing with other complaints) but was offered no explanation… Read Full Review

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★★★★☆

“Good”

Written on: 18/01/2018 by 82Barnes (1 review written)

Good experience. Fast processing in car delivery. Accepting debit cards is a easy way for many people to hire car… Read Full Review

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★★★★★

“Excellent Rental”

Written on: 10/01/2018 by 254Dunn (1 review written)

Great price, great car, and great service. I have been a main brand renter for years. I decided to try Easirent to try to save a bit of money. I was worried all the way though the process and waiting for the extra costs to fall into place. They never did, even though I was an hour late dropping it off due to traffic. I will certainly use them again. Probably next week! Thanks to the staff in the Bristol Airport office, great job!… Read Full Review

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★☆☆☆☆

“Terrible experience!”

Written on: 09/01/2018 by Amyk348 (1 review written)

Additional charges for second driver not explained, awaiting fuel refund after 2 weeks, no paperwork received at pick-up (they later say it was emailed to the wrong email address), no clear directions to pick-up point (had to take a bus from Edinburgh airport), different drop-off point (they relocated and we were not advised beforehand), on the email of agreement later received they appear to have copied the same signature in 4 different boxes (hmmm). I have made an online complaint via their… Read Full Review

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★☆☆☆☆

“Easirent rip off”

Written on: 03/01/2018 by vwFreeman234 (1 review written)

Ive just seen Ive had £70+ taken off my credit card 17 days after I rented a car from Easi rent in Edinburgh. Always ALWAYS take a copy or a picture of your signed off and ok'd rental agreement when you hand it back and always check the car yourself so it matches what is on the form. Their business model seems to be to lure you in with low charg rates and then sting you with other things. BE CAREFUL. I now have to follow up on this dodgy charge wasting my time doing it… Read Full Review

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★☆☆☆☆

“Back to the days of dodgy car hire companies”

Written on: 20/12/2017 by AWood08 (1 review written)

I hire 2-3 cars a month and never have issues with any car hire company. Hiring with easirent is like going back to the nineties where there are all sorts of dodgy practices and hidden charges. They basically want you to pay for their expensive insurance and if you don't they penalise you by holding a large deposit £1250 in their bank account for a long time. They have had mine for 9 days and I still haven't had it refunded and can't get through to the office. All others just hold this for the… Read Full Review

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★☆☆☆☆

“Stay away - we got stung!”

Written on: 20/12/2017 by JaydonMarsh168 (1 review written)

We got stung in Manchester Easirent! They will either take £1250(!!!!) excess (they actually take this from your card - not like usual excess where you pay IF you have an accident!) or to avoid that you have to buy their insurance even though you already have bought 'full coverage' when you made the booking. Cost us £80 on top of 'cheap' hire just to get out of them taking £1250 from our card. They also take £95 fuel deposit (was a Fiat 500 sized car that probably only took £40… Read Full Review

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