Delpaso Car Hire Reviews - www.delpasocarhire.com

★★★☆☆
2.6 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“The staff is very rude, disinterested, bad attitude...”

Written on: 11/10/2017 by Frank222 (1 review written)

The staff is very rude, disinterested, bad attitude with the clients. They don't check the car damages before rent the car, it's the client that have to take photos of the damages when rent the car and if have some damages at the return to shows photos. But if you don't have a photo phone, or you lost your photos, then you have to pay the damages that already existed when you rent the car. I read about many other clients that after weeks of the return, they have stolen money on the credit… Read Full Review

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★☆☆☆☆

“Apart from taking over 2 hours to get on my way, I...”

Written on: 03/10/2017 by Pilotechy (1 review written)

Apart from taking over 2 hours to get on my way, I thought, ok, they're cheap so need to accept some delays. Firstly, as soon as I was driving off in the car I was given, there was a warning light on the dash so I parked up and asked for a different car. This is where the rudeness started. I was told to take the car to their mechanic at the top of the car park which I did. He was rude suggesting there was anything he could do with it and told me to go back. Heading back to the desk, it was… Read Full Review

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★☆☆☆☆

“Car Hire malaga”

Written on: 02/10/2017 by Luissegui (1 review written)

I hired a car on line at what I thought was a good rate, got picked up at Malaga Airport with all the other victims, and was shuttled to there office, where I stood in a Long Queue outside experiencing the strong smell of a sewer after about 20 minutes it was my turn to be interrogated and loaded up with extra charges, they know you are now a captive as a tourist. After returning the car, one month later they put an extra charge on my credit card? thinking perhaps I would not notice I… Read Full Review

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★☆☆☆☆

“cheap car hire with doyouspain.com”

Written on: 01/10/2017 by CeciliaCormier (1 review written)

We booked this car hire with DOYOUSPAIN.COM. This was from Malaga airport the pick up time was 23.30 ,a representative would be waiting to take of site to DEL PASO CAR HIRE, after clearing customs we could not find the rep so we asked a few other representatives they told that he had gone about an hour ago . so we phone the company and they told us where they would pick us up. On arrival at the reception desk to collect the car we where told that the car had full tank of fuel and the cost… Read Full Review

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★☆☆☆☆

“Not worth the hassle or stress”

Written on: 12/09/2017 by GeraldAlmeida491 (1 review written)

I booked with DelPaso via Doyouspain, and got an incredibly low price. It was advertised as a Fiat 500L (or similar) unlimited mileage and a free additional driver, all for just £32. We were picked up a short walk from the terminal, there was a van waiting already and it was just a couple of minutes drive to the main depot. The reception was quiet and we were seen straight away . All good so far. I knew what to expect in terms of the insurance, I expected them to do their best to sell it… Read Full Review

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★☆☆☆☆

“AVOID. AVOID. AVOID.”

Written on: 03/09/2017 by sqSawyer299 (1 review written)

This company rely on people taking out the insurance they offer. If you do not take out their extra insurance on return of the car they will find something wrong with it and then take your money that way instead. What seems on the face of it to be really cheap car hire turns out to be as expensive, or more expensive, than buying elsewhere. When I picked up the car I did not take out their extra insurance, but instead stuck with the basic insurance offered with the car. When I returned the car… Read Full Review

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★☆☆☆☆

“ We picked up a car from Delpaso car hire which was...”

Written on: 31/08/2017 by Fletc (1 review written)

We picked up a car from Delpaso car hire which was scratched and dented in so many places and your company was an absolute nightmare to deal with. The man we had to deal with was very forceful in trying to sell your car excess policy threatening that they would charge 363 EUR per tiny scratch and if we did not take out the policy we would need to photo/video the car before hand.The car was only available to video/video in bright sun light so pictures not clear and they claimed their was a tiny… Read Full Review

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★★★★☆

“All Good For Me”

Written on: 21/08/2017 by Johnyboy1234 (1 review written)

Use Delpaso regularly.I Book Direct .I Always take out the All Inclusive Package . Have registered all my details with them and pay prior to collection , small discount , the collection process is then much quicker. Good courtesy bus service . Have recently used the out of hours service , no problem , additional charge though. I don't want the worry about what happens if the car gets damaged. With the Full Insurance if you get unlucky its all covered and car returns are dealt with quickly… Read Full Review

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Soringociu's Response to Johnyboy1234's Review

Written on: 28/09/2017

true! one observation: Fiat Panda doesn't have 12V outlet (cigarette lighter)!

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★☆☆☆☆

“Zero stars”

Written on: 31/07/2017 by 113Sharpe (1 review written)

Don't use them. Just read all the bad reviews. You can calculate +80% on their prices for their "insurance".. And belive me, you have to get their insurance.. They will take your deposit otherwise, doesn't matter how many videos/pictures you have.. They know you have to get to your flight and they will take your deposit… Read Full Review

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Spainregular's Comment

Written on: 03/08/2017

Have hired from them a number of times, but they have recently changed their approach and I wont use the again. If you don't take their very expensive additional insurance, they will get you on return.
Had major argument with them in June 2017 when I returned the car. They would not mark-up on the hire form at collection, the very extensive existing damage on the car and then on return picked on scratches and asked the renter to prove it was not there before the rental started.
If you make a scene in front of their customers and threaten to put it in the hands of your Spanish attorney, they back off, and you will need good Spanish to deal with the staff handling the return.
Just a thoroughly unpleasant experience. They don't want your custom unless you take their high cost insurance.

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★★☆☆☆

“Too many surcharges”

Written on: 28/07/2017 by Proctorlu178 (1 review written)

Booked through a broker, doesn't everyone? Booked 'Full to Full Fuel' or that's what the voucher said but in brackets (admin costs apply). Admin costs turned out to be 70 Euros for full tank (given a VW Polo so unlikely it takes more than 50 at most to fill up) plus 40 Euros service charge!! Staff extremely abrupt, probably fed up with being shouted at by irate customers who have been misled by the broker?… Read Full Review

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★★★☆☆

“Take a full insurance or don't rent !”

Written on: 28/07/2017 by Bergertime (1 review written)

We rented a car through a broker with insurance, however we came there and we saw the cars. They have a trillion dents and scratches (however they are good and new cars) but it is impossible for anyone to track or document all the damages on a car. Especially when you come in the night. Secondly, only after use you will find out what is missing in the car, third you will have a road assistance and we needed this. We paid for a car Euro 50 more and could deliver it with a full tank and off you… Read Full Review

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Sl140A's Response to Bergertime's Review

Written on: 28/07/2017

Exactly right. They can be very cheap but make sure you have excess cover or take their insurance ( but add this cost onto the rental to see if it is still a good deal). Otherwise take about 30 pictures of the car and get EVERY tiny scratch signed off, but they will still find an almost invisible one that you didn't cause. Be very careful renting from them, there are much better companies in Malaga.

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Soringociu's Response to Bergertime's Review

Written on: 28/09/2017

true! one observation: Fiat Panda doesn't have 12V outlet (cigarette lighter)!

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★☆☆☆☆

“DO NOT USE DEL PASO”

Written on: 17/07/2017 by brearley22 (1 review written)

DO NOT USE THIS COMPANY! Everything seems fine until you refuse to pay for their 'insurance excess' protection or as it should properly be described 'EXTORTION'. 120 to 150 euros for a week to protect you against their ridiculous excess charges. The same cover is available in advance for about 4 euros per day. When you politely turn down their offer the service you get then turns nasty. I was then provided with what can only be described as the worst condition hire car I have had in 30… Read Full Review

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Seanmcn's Response to brearley22's Review

Written on: 23/07/2017

I have just returned to the UK after returning my hire car. Pretty much the same story as brearly22 - The attendant went straight to the passenger side and put the key in the lock and told me it had been damaged and I was responsible. Following a long argument I got my full deposit back but Del Paso have now told me they will not provide car hire to me again unless I purchase insurance from them. I have used them a number of times over the last couple of years and always had my own excess cover. although this is the first problem I have had with them their attitude and tactics would have meant I went somewhere else even if they hadn't effectively barred me.

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Sl140A's Response to brearley22's Review

Written on: 28/07/2017

Helle Hollis are far and away the best rental company at Malaga. Polite, no hard sell and no rip offs. Sometimes a little more expensive but the more you use them the better the price if you join their loyalty scheme. Cars are also in excellent condition.

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★★★★★

“The best car hire in malaga in my opinion.”

Written on: 27/06/2017 by NoelDeVries (2 reviews written)

I have regularly hired with del paso car hire and have had no issues. Yes there can be a odd problem but always find the staff, they´re ready to sort things out. I personally didn´t had any problem it was all really fine and i really like the service, i mean how they treat the client and the staff is amazingly helpful and polite. They treat the clients with a lot of respect and the car they gave me was brand new in the time i rented cars with del paso i didnt have any problem. Thank you… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 04/06/2017 by 463Burns (1 review written)

We have just been ripped off by this company. Spent 2 hours arguing about scratchs which where already on the car. They tried to charge £1,500 Euros but had photos to prove the scrates where already there which they dusputed were taken the next day dispute having the evidence when they were taken. Charged £360 Euros for one scratch we didn't have a picture of. These people are taking advantage of travelers who have flights to catch. Bradley mother missed the flight because of the length of… Read Full Review

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★☆☆☆☆

“Please please do not use this company you will have...”

Written on: 12/05/2017 by Fookme62 (1 review written)

Please please do not use this company you will have your pants pulled down they are by far the worst company in the whole world i think the staff are trained on how to rip customers off becsuse if you dont take out their insurance which is pushed really hard onto you then when you bring the car back they will find the smallest stone chip on screen which you know you havnt done and guess what the chargre anything from 300 to 800 euro and theres nothing you can do about it then they find it funny… Read Full Review

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★☆☆☆☆

“Avoid this copany”

Written on: 01/05/2017 by Raula272 (1 review written)

My wife and I are experienced car renters in Spain for 18 years. We rented an intermediate car from Del Paso in April 2017, The car was rented through the agents do you spain who we have used before but never from Malaga Airport and this was the first time we had known of the company. The rates for the company were favorable but they were offering a free second driver which on the surface made it a good deal. BIG MISTAKE ! The company met us at the Airport exit doors and after a walk of… Read Full Review

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★☆☆☆☆

“Dishonest and despicable”

Written on: 20/04/2017 by Mckinleyt8 (1 review written)

I have been renting cars in Spain for over 20 years and have never had a problem until I encountered DELPASO. Their sham is simple, but unexpected. I have an annual car hire excess insurance cover, so I refused to take out DELPASO's extra insurance cover. They reluctantly accepted my decision and took great pains to go over the extra costs I would face if the car was damaged or if I needed roadside assistance. There were four minor dents shown on the diagram of the car. When I… Read Full Review

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Hewhodares2's Comment

Written on: 23/04/2017

I fully agree to this. Had a similar experience with DelPaso. Never again

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★★☆☆☆

“2 HOUR PICK UP , !/2 HOUR RETURN”

Written on: 17/04/2017 by PADDYPEARCE (1 review written)

2 hours waiting to pick up car from off site car hire !!! took out excess insurance because the take 1/2 hour to book car in!! total night mare . NEVER USE THIS RUBBISH COMPANY AGAIN !! PAY THE EXTRA AND GET HERTZ OR AVIS. WARNING DON'T USE OR USE AT YOUR PERIL !!!… Read Full Review

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★☆☆☆☆

“Offensive attempt to charge for pre-existing damage”

Written on: 13/04/2017 by 431Dowd (1 review written)

We hired through Enjoy car hire, who's services were fine. However Del Paso were dreadful. At pick up they told us that they would not rent to us in future because we did not buy their own extortionate insurance(we had bought separate insurance from a third-party). Then on returning the car they tried to enforce payment for pre-existing damage, accused us of lying and at one point threatened to call the police if we did not pay for the dent. The damage was marked on the Contract when we picked… Read Full Review

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★☆☆☆☆

“DON'T USE THIS COMPANY!!!!”

Written on: 02/04/2017 by Sheilsy68 (1 review written)

This is the worst car hire company I have ever used. First they try to bully you into taking their insurance even although you have excess through another company and the they charge you extortionate amounts for very small damage on the car. I admit that one of the small reflectors at the side of the car was cracked. I would like to understand on what planet this would take £250 to fix. This is what I was charged!!!! The staff are so rude and go out their way to ruin your holiday. My dad… Read Full Review

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