Cartrawler www.cartrawler.com – Questions & Answers

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Asked by rasmus1991 on 15th June 2015 Report this content
How long will it take before I get my money back if I cancel my reservation? There is still a month to the pickup date.

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Answers (2)
Report this content Rondo09 Written on: 16/06/2015
Hi, The following is our cancellation policy: We offer a full refund if the booking is cancelled within 48 hours of booking. If the booking is cancelled after 48 hours but before the scheduled pick-up time, we will charge an administration fee of €20. We do not accept cancellations after the scheduled pick-up time, no funds will be reimbursed. (Please note that when cancelling your car rental reservation, you are personally responsible for cancelling the excess insurance you might have purchased together with the rental.) Refunds will be processed immediately but may take a couple of days to reach your account.
Report this content rasmus1991 Written on: 16/06/2015
Thank you very much.
Asked by tinafulbright on 23rd March 2015 Report this content
How do I get my money back? When I went to get my car, they had no more.

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Answers (3)
Report this content STH1984 Written on: 24/03/2015
I would contact them through their contact form on their website.
Report this content Rondo09 Written on: 24/03/2015
Please email them. Please ensure you include you booking reference and rental details to help us process your enquiry as efficiently as possible.
Report this content Rondo09 Written on: 16/06/2015
If the reserved vehicle is not available request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. If a car is not available, there is no charge for this facility and a cancellation fee does not apply. Contact the agent through their contact form on their website.
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Asked by susib1952 on 15th January 2014 Report this content
What site do I use to ask Cartrawler to credit me with the 40 euros I was charged by Europcar for an additional driver, when I was told by cartrawler told me this was free and to just give the details to Europcar when I picked up the car at Geneva Airport?

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Answers (1)
Report this content Rondo09 Written on: 16/06/2015
Please email the agent. Please ensure you include you booking reference and rental details to help process your enquiry as efficiently as possible.
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