On Christmas Eve we booked a car from Enterprise via Car jet. Our flight ran slightly late and we didn't make the anticipated time of 8 pm but we still were headed for car rental be 9:10pm. Without any warning to us Enterprise closed at 9pm! We were left stranded in a seedy London Heathrow airport at 9pm on Christmas Eve. Worst of all: neither carjet not Enterprise are not willing to return money ($473) for a car we didn't use and to apologise for distress. In fact Car Jets Diaina-somebody told us that it is our fault for not showing up at 8! BUT YOU ADVERTISED THAT ENTERPRISE CLOSES AT 11pm and there was no other different info !!!!!!We used carjet enterprise multiple times, BUT WILL NEVER USE THESE COMPANIES AGAIN! And advice to all of you: please do not use enterprise or carjet.

I am beyond frustrated with the rent-a-car service I had the misfortune of dealing with. Due to an unfortunate incident where I broke my leg, I was unable to travel and, consequently, drive the rental car. Despite providing them with ample notice and documentation of my medical condition, they callously refused to refund my money. This lack of empathy and understanding is incredibly disheartening. Not only did I suffer physically, but I am now also burdened with the financial loss of a service I couldn't even utilize. It's absolutely infuriating and adds insult to injury. I strongly advise against using this heartless rent-a-car service that clearly prioritizes profit over customer well-being.

The worst customer experience in my life, and i am 68 years old. Never received our car hire and so sought a full refund. Carjet quite simply has no contact process at all. On line contact, ignored. Emails received no response except a generic reply not relevant to events. Will never go near this company again and i find reviews elsewhere are scathing but these all great. Something strange going on. Got my money back today via drawback with my bank, that is the lengths i had to go to because CARJET WILL NOT RESPOND TO ANY FORM OF CONTACT. AVOID.

DOYOUSPAIN – CARJET CARHIRE DO NOT USE I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars. I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££ Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any. My advice is NOT TO USE THEM!!!!!!

I rented a car via Carjet in June14 for a late July holiday in Portugal. I received confirmation etc and was happy with everything. the day before I left for holidays I tried to print the vouchers etc only to find the booking had been cancelled by the car hire firm Budget who Carjet had contracted to supply the vehicle. I phoned the office in the UK in a panic, we were arriving in Porto at 11pm with a two hour drive ahead and three teenagers in tow. they tried their best in fairness but assured me the email advisising me of the cancellation had been sent weeks prior to departure. I never received this cancellation and they explained they had problems with email confirmations and cancellations from Portugal, great. There was no point in berating the staff on the phone as they genuinely tried to help but in the end I managed to secure a car fro TOMORROW night for €200 plus the original price, lets hope this works out ok. Thats my only experience with carjet but I'd be very wary of them in future.