Car Del Mar Reviews - www.cardelmar.com

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Latest Reviews

★☆☆☆☆

“Complete contempt for the client”

Written on: 14/11/2017 by Bowen491 (1 review written)

Via Cardelmar rented a car at the Co in Argentina Our flight was delayed and so we arrived in Buenos Aires a day later The cardelmar voucher contained a phone number that enabled Cactus 7/7 24/24 to be reached Called immediately from London as soon as delay was known, no reply, 8 more tried, no reply, sms sent and email to cardelmar with request cactus (what she never did). On arrival day later at airport BA 4.30h waited for ordered car. This was rented in the meanwhile and we got an old… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole”

Written on: 23/10/2017 by RonaldEngelbert (0 reviews written)

Don't touch with a barge pole. Internet booking for car hire in Santorini on 'full to full' fuel policy. Car was delivered with almost empty tank. Agent from sub-contracted Sunrise Rent A Car didn't want to know. When checking the car for dents and scratches, he was rude and aggressive. Condition of car was ropy. On 5th and final day, engine started rattling. Sounded like gear box was about to pack in. Feared we weren't going to make it to the airport. Went over a large bump in the road and the… Read Full Review

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★☆☆☆☆

“Horrific”

Written on: 14/09/2017 by davou (1 review written)

The measure of a good company is how they deal with problems when they occur. We had a problem (the car hire company supplied us the wrong, and inappropriate, vehicle). Cardelmar simply weren't interested. Quoted terms and conditions that didn't even address the issues we encountered and showed no interest whatsoever in even discussing it with us. Don't touch these guys with a barge pole. If you have to, use them to filter best prices but then book directly with the rental company… Read Full Review

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★☆☆☆☆

“Find out days after your booking that Crock of Marde...”

Written on: 01/08/2017 by MikaylaHopper138 (1 review written)

Find out days after your booking that Crock of Marde cannot honour the agreement, and they will then offer you a far more expensive car, when there is little time to find an alternative and prices have gone up. Then wait 10 days to get your money back! (We hope.) Ring up and be told off by rude guy who won't tell you the name of his boss or let you speak to anyone higher in the organisation. He won't even give you their bosses name, won't admit a boss exists... (He's been through this… Read Full Review

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★☆☆☆☆

“Please do not use this company”

Written on: 13/07/2017

Please please please do NOT use CarDelMar or Rhodium/Goldstar. I booked a 4 door, four seater Fiesta car in the South of France for £150 approx - the final cost was over £450 once the local car hire company Goldstar had charged me additional costs for virtually everything, refused to accept the insurance, forced me to upgrade by offering a Fiat 500 etc The car was available from Hertz and Budget for £350.  It also took me over 90 minutes in the sweltering heat before I finally drove away… Read Full Review

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★☆☆☆☆

“Please stay away”

Written on: 07/07/2017 by 316Kemp (1 review written)

Rented a car through their website and only after you receive the voucher you find out that the car has limited allowance for miles per day. Called to cancel straight away, but they don't work after 5pm local time, so have to call the next day. And the next day was already within 'no cancellation' period so they refused to cancel it. And you cant get through to their number. It always shows as busy. Please avoid like a plague… Read Full Review

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★☆☆☆☆

“Stay away!!”

Written on: 01/05/2017 by McWilliams58 (1 review written)

they overcharged me 40 euro for picking the car up outside office hours because they gave me the wrong office hours when I made the booking (maybe on purpose, because it looks someone on here had a similar issue). After endless calls with their support members, a support woman who always interrupted me and never let me finish my sentence hangs up on me because she says she is not enjoying the conversation with me. I was stunned, more so since I own a support line myself! I was never rude in any… Read Full Review

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★☆☆☆☆

“they are no good ! do not use this firm! ”

Written on: 16/01/2017 by Mosesn156 (1 review written)

2 months before Xmas we booked a car for 11 days and were supposed to pick it up from a Berlin car rental firm. our plane was late due to security problems ( Berlin just passed a terrorist attack ) and the guy at the rental shop said that our car have been given away since we are late.( 1 1/2 hours ) wrote to Car del Mar and they said in " german" and i try to translate that "no refund at all for the money paid " . i ask you if this is a company one should work with? the amount was not so… Read Full Review

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★☆☆☆☆

“In a market of sharks, this is the Great White”

Written on: 05/01/2017 by WfcGooner (2 reviews written)

CarDelMar are simply terrible. Like many before, I was enticed by the ridiculously low online price - it was ridiculous for a reason as any victim will testify. I ended up paying for a car that I couldn't use and paying many times more as walk-in at a "rival" in order to get 3 generations of my family from the back-end of beyond to our destination. In many years of travel I have not experienced something similar. No number to call if arriving at the weekend. (An 0871 number is available… Read Full Review

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★☆☆☆☆

“Overcharge, rubbish complaints system”

Written on: 19/12/2016 by Holbrookmo140 (1 review written)

Not happy with them thinking it's ok to just take money from your credit card. Complicated complaints procedure resulting in a partial refund and closing the complaint and telling me to ring Germany,NOT good enough!!! Would not use again, would not recommend… Read Full Review

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★★☆☆☆

“RENTERS BEWARE ”

Written on: 04/10/2016 by GORDYM47 (1 review written)

I used this company to book a car in Crete (Heraklion airport) in June this year. The supplier was EuRopcar and though it said it was a meet and greet service it wasn't - we had to go over to the company office to collect the car (which was important as I am disabled and wasn't able to help carry the cases). The car itself (an Audi A1) was not in especially good condition and had several marks on the bodywork- which were hard to see as a) the car was black and b) it was evening time. However… Read Full Review

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★☆☆☆☆

“Absolutely Horrible ”

Written on: 14/09/2016 by Dayanaras164 (1 review written)

I have used many car rental brokerage services and Car Del Mar by far has been the worst. We were denied a car rental from the car company for terms and conditions that Car Del Mar did not provide us causing us to not be able to have a rental car once we arrived on holiday. We had to go to the nearest car rental company pay three times what we were going to pay and just have Car Del Mar refuse to issue us a refund due to the terms and conditions they did not provide. This is a bad company… Read Full Review

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★☆☆☆☆

“they owe me £600!!! - avoid this company ”

Written on: 22/08/2016 by gstaylor25 (1 review written)

Hired a car in Tenerife at Easter and all went to plan. Unfortunately I had an accident and inline with their policy I paid £600 excess which under the contract I could reclaim on my return. They accepted my claim but have never paid. I have tried and tried but they have never explained why no payment. They have even given me a reference number for a payment they have never made which is bizarre behaviour. Customer services says they will contact me and have escalated to their accounts dept… Read Full Review

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★☆☆☆☆

“My flight was redirected. They cancelled my car and...”

Written on: 03/08/2016

They are awful! Avoid this company like the plague. My flight was delay and then mid-flight redirected to another airport. I tried multiple times to call and tell them I was running late but no one answered. Then next day after 10 attempts I was able to speak to someone however by then they had cancelled my booking and refused to give me either a car or a refund! They are the skum of the earth!… Read Full Review

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★☆☆☆☆

“NIGHTMARE IN SYDNEY”

Written on: 29/07/2016 by qrMolloy250 (1 review written)

Went to the funeral of my partners father and there was no car, instructions of where to go to pick up the vehicle and ended up getting a taxi and hiring a car from Hertz in the city. The funds had been taken from my card and although the deal was reasonable I would rather have paid extra. When I returned to the UK no one would speak to me from Car Del Mar including the German office although I had e-mail evidence to prove I was in the right. My work has been travelling internationally and… Read Full Review

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★☆☆☆☆

“disgraceful company who should not be in business”

Written on: 27/07/2016 by Skylar74 (1 review written)

I arrived in Kefalonia with my two young daughters late at night. I had booked with a debit card online and because I forgot to take a credit card I was refused the use of the car. There was a excess which I offered to give in CASH and also offered my debit card. They still refused to give us the car so at 11pm at night stranded with two young daughters we walked out of the shop with another couple arguing with them saying they had been tricked. When we walked out of the shop and being told a… Read Full Review

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★☆☆☆☆

“Appalling service. Will never us this company again”

Written on: 27/07/2016 by Robduggan (1 review written)

My flight was cancelled by Easy Jet. I advised Car del Mar call centre immediately. They were very offhand in their response and refused to discuss even a postponement or rescheduling of the booking. I complained via the web site and received a response that I was a no show at the car rental company. This is absolutely untrue and they are aware that I contacted them straight away after my flight was cancelled. I hire from a great many companies in various countries and will ensure that I never… Read Full Review

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★☆☆☆☆

“Stay away from this broker”

Written on: 19/07/2016 by Cruessimuesi (2 reviews written)

This is a nightmare broker to deal with. Their partner did not have a car for us Italy. We had to rent from different agency the next day and had to pay AGAIN for our car rental. Trying to get back the charges for this second rental and the costs for a taxi is proofing to be a nightmare. Car Del Mar do not seem to understand that the contract is between us the buyer and Car Del Mar and not the rogue rental agency (joyrent.it). The claim's process is set up in order to frustrate the client to no… Read Full Review

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★☆☆☆☆

“Car del Mar rip off - did not provide car that was...”

Written on: 24/05/2016 by JerylW (1 review written)

We paid to have a car the equivalent of a Hyundai i20 which has seating for 5 people as per Car del Mar's website. Instead we got a Fiat Panda (seating for 4) complete with a dropping off number plate which we had to make a temporary fix to ourselves. We had to put our 2nd case on the back seat which could have been an issue if there had been back seat passengers. We complained to the car hire agent at Heraklion airport who said that an i20 equivalent was not available but would phone us when… Read Full Review

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★☆☆☆☆

“Complete RIP OFF AVOID”

Written on: 31/03/2016 by hammy111 (1 review written)

Paid Car Del Mar for car rental and extra insurance, Rental on arrival was with GOLDCAR (another rip off), Had to leave credit card details with Goldcar for fuel charge if we didn't return car full of fuel which we did. . We had paid CAR DEL MAR £130.00 FOR HIRE, THEN GOLDCAR HAVE TAKEN £161.00 OFF MY C/CARD. Cant get no sense out of either of them. This must be the same company under umbrella, ripping off customers, will not be using them again… Read Full Review

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