written by on 02/05/2017
Budget car rental … never again!! We booked via Ryanair website and included the insurance from AXA insurance. When we received a confirmation email from AXA, we got to know that our excess was €1800!! When we arrived at Trapani airport, we had to wait for over two hours in a queue of only 3 people. The woman at the desk was taking a long time with each client as she didn’t know her job well and was asking help from her colleagues all the time. When it was our turn to be given our car, we got to know that we had to pay 3 times more the insurance, to lower our excess. We were also told that they do not have any cars available at the airport so we had to wait further in the parking until they got a car from Palermo airport. When the car finally arrived, the guy didn’t even inspect the car and we drew his attention to do so. We couldn’t inspect the car well as it was getting dark and the car was dark grey. When we returned the car, the lady which inspected the car noticed that the front bumper was scratched. We were sure that we didn’t do it as we took great care of the car. When we searched for a photo we took of the car on our first day, we noticed that the scratches were already there and when we showed them the photo, they still insisted that we did the scratches. We were sent in the airport and the woman at the desk (who was different from the one that we talked to when we picked the car) had to call someone as she didn’t know what she had to do in such cases. A total rip off!! Budget .. never again!!
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