Thiefs...

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★☆☆☆☆
1.1
3.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of Buchbinder www.buchbinder.de

“Thiefs...”

★☆☆☆☆

written by on 22/05/2018

I rented a car in Stuttgart airport, and was asked to check the car, in a dark garage with hardly any lighting, and on top of this, on a black car. I could not find any damage (going around with the light from the mobile phone).

When returning the car (which had done 30km, to a hotel parking, to a customer & back), they found scratches on the top (roof) of the car, a place where I obviously had not checked as it seems unlikely to be exposed to scratches...

They debited over 700€ from my credit card without even informing me.

I was quite upset. I consider they did not do their job to start with, or maybe they do this on purpose so they can charge people every time. I tried to explain this to them but there was no way for them to accept my complaint.

Avoid them if you can !!

  • 12/2017

    Date of hire (month/year)

  • Stuttgart, Germany

    Country & City of hire

  • Good

    Condition of vehicle

  • Customer Service

  • Value For Money

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