Awful. Tried to overcharge.

Avis Car Hire
★☆☆☆☆
1.4
10.0% of users recommend this
  • Customer Service

  • Value For Money

DamienH's review of Avis Car Hire

“Awful. Tried to overcharge. ”

★☆☆☆☆

written by DamienH on 08/10/2017

Tried to charge for a full tank of diesel, even though only €10 below full. Took car to fill up again to avoid that one.

Quoted €25/day for better insurance, but despite only 3 days rental, tried to charge €114! (As any aside, the insurance is not worth it anyway)

Staff eventually adjusted the final amount, but only after lengthy dispute. They tried to blame vat, airport tax and "other services".

A minor plus was that the staff eventually relented.

Not sure if other car rental companies are better, but Avis have zero respect for customers.

  • october 2017

    Date of hire (month/year)

  • Italy Bologna

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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