Ghastly Avis/Budget Grabbed £800 Extra on Fully Paid Car

1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

janeejames's review of Avis Car Hire


“Ghastly Avis/Budget Grabbed £800 Extra on Fully Paid Car”

Written on: 02/10/2013 by janeejames (2 reviews written)

ZERO STAR RATING is too good for Avis/Budget. In July I returned a Budget car in perfect condition and was told it was all paid and settled, but I would be charged for a quarter tank of petrol. Fine.

Then I noticed Avis had taken £803.36 from my bank account. I emailed Avis and Budget seven times and got no response. I finally telephone from abroad and was told it was a 'system error'.

More than a month later £758 appeared in my bank account - with no apology or communication of any kind. Another phone call established Avis kept £44.55 for the quarter tank of petrol - in a Fiestsa!!! That is the price of a full tank.

On principal I have tried to get a refund, but again my emails are ignored.

Had I not checked my bank account, I believe Avis would have kept my £803.36. I cannot speak lowly enough of Avis and Budget and will never hire a car from them again.

  • 27 June 2013

    Date of hire (month/year)

  • Gatwick Airport, UK

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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