Great car.. terrible service

1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

karren1's review of Avis Car Hire


“Great car.. terrible service”

Written on: 10/06/2013 by karren1 (2 reviews written)

I rented a car from Edinburgh Airport. Was sold unrealistic extra insurance.. breakdown cover!! Why pay for this when if you are renting a car and it doesn't work, then surely the car should be replaced anyway? Then having paid CASH and receiving a receipt for it at the end, I still can not get my card swipe back into my Bank! 9 days now, and the will not release £140.00 back into my account.. despite 4 calls, 8 emails and a letter! This is sad, as the car was great.. as was my trip to visit my mom's grave after 1 year... but the rest is a disaster....

  • May-June 2013

    Date of hire (month/year)

  • Edinburgh

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Wendyblack's Response to karren1's Review

Written on: 14/06/2013

Great price... New car... Thought there must be a 'catch' - but very pleasantly surprised.Loved their simple plans and conditions... Easy to understand and I agree the service is not that good

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