No transparency in their paperwork

1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Avis Car Hire


“No transparency in their paperwork ”

Written on: 12/03/2013

Appalling rushed service at the Alice Springs airport counter. When I booked on line I did not request comprehensive insurance as my work covers that. Yet, this was included automatically in my paperwork. And I blindly signed it trusting that it was the same as I had requested online through the Qantas site. The woman did not ask if I wanted the extra coverage - and the cost effectively doubled. At the time what appeared as efficency at the desk was really a rush that discouraged me reading the paperwork and picking up this change. When I rang the AVIS staff (at the Alice Springs airport) they were completely unsymathetic. I will never use AVIS again as they cannot be trusted.

  • March 2013

    Date of hire (month/year)

  • Australia

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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