Hidden Charges & Billing

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Auto Europa www.autoeuropa.it
★★☆☆☆
1.7
19.0% of users recommend this
  • Customer Service

  • Value For Money

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NadiaTierney's review of Auto Europa www.autoeuropa.it

“Hidden Charges and Billing”

★☆☆☆☆

written by NadiaTierney on 06/01/2017

Worst rental experience ever. AutoEuropa /Sicily By Car may appear to be a great value but it will cost you more with charges after your car has been returned. To start I booked a long term rental. The car was dirty and they did not have any other options. Not only that they gave me a vehicle with a check engine light on. I had to put my vacation on hold and drive into another location to inspect the car only to send me on my way with no change in vehicle or rental fee concession. I came to Italy prepared knowing what to expect with local traffic laws and made it a point to follow the speed limit and other traffic law exactly. This company started assessing multiple charges per month around $60 per transaction. So even if I made a mistake and had a traffic infraction, there is no way they would be billing me 12+ times totaling over $500. There have been no statements no communication and no response from my inquiries for the company to explain.

  • Italy

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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