Disastrous: No car, no cancellation notice, no refund!

Click here if this is your business
★☆☆☆☆
1 / 5
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Cookeml167's review of Auto Escape - www.autoescape.com

★☆☆☆☆

“Disastrous: No car, no cancellation notice, no refund! ”

Written on: 02/06/2017 by Cookeml167 (1 review written)

One star is too generous for the current service this company provides. I have booked a car, confirmed and paid in advance. On pick up time, the car was not available, their call centre was closed and guess what, it was nobody's fault!. I was forced to book a new car at a higher cost through another car renta at a much higher price on the day.
As the call centre opened on Monday I called autoescape to try an recover the money I had paid for the service not provided. Terrible customer service. They have not yet refunded the money and claiming they are not responsible for the issue. It is scary to think such companies are free to operate online. Never again!

  • 05/2017

    Date of hire (month/year)

  • Customer Service

  • Value For Money

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Deals on Expedia