written by Jimmyq231 on 07/11/2016
Awful! I regularly travel to and from Ireland and each time I use comparison websites to book a car.
On this occasion I decided to use Autoescape as they were offering me what I thought was the best deal.
I booked my car and received an email from them immediately after. Two days before I travelled I signed in to print off my booking confirmation and found that my booking had been cancelled. I rang autoescape and they told me the car I booked wasn't available so the booking was never confirmed. I asked when they had planned on telling me this and they were adamant an email was sent to me two weeks ago! I regularly check my inbox and junk and informed them that an email had not been received and if it was sent two weeks previously, why would I wait until 2 days before I travel to rectify the situation.
Autoescape placed all blame on me and would not take any responsibility, they offered to book me a new car for over six times the price!!!! I had to book through another company and because it was so last minute it was still four times more than I originally paid. When I complained through their online system they were quick to blame me and immediately closed the case, not allowing me to reply!
Disgrace!!!
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