written by on 21/10/2015
This is the first time I have used 121 Car hire and I would not hesitate to use it again. There were no hidden charges and they did not try to sell me extra insurance that I did not need or want. The car was about one minute walk from the office so was really easy to collect and drop off. The best bit was that it was really easy to pick up the paperwork. This is usual as the worse part of the car hire experience is that staff seem to only be interested in upselling various different insurance packages. Overall, I would certainly recommend using this company and hopefully we will get the same level of customer satisfaction the next time we book with this company.
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