Indigo Car Hire - www.indigocarhire.co.uk Reviews

★★★★★
4.8 / 5
98% of users recommend this
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Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk

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Latest Reviews

★★★★★

“happy”

Written on: 08/06/2018

both times we hired we were satisfied and the staff were helpful and friendly… Read Full Review

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★★★★★

“Review!”

Written on: 08/06/2018 by Jillianp59 (1 review written)

Have used Indi go for many years always great and will continue to use. Love the all inclusive price ! Great company!… Read Full Review

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★★★★★

“Shi on Indigo Car Hire”

Written on: 11/03/2018 by HillaryVelez (1 review written)

I have booked car rental several times through Indigo. Always got the best help and advice from the two people I dealt with . … Read Full Review

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★★★★★

“They make our lives easier”

Written on: 18/02/2018 by 420Pearson (1 review written)

We have used Indigo for around a year now. We started using them as you can make bookings with them using a Visa debit card. Their service is always friendly, efficient and with competitive prices. I ring them each time and the booking is done quickly and we have only had good experiences with the cars. I will continue to use them for both business and pleasure trips. They make our lives easier… Read Full Review

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★★★★★

“So far so good ”

Written on: 15/01/2018 by Goode48 (1 review written)

Arranging the car was simple and stress free I hope the pick up is as well used this company before and it went pretty smooth I hope this experience is the same would definitely recommend to other friends and family… Read Full Review

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★★★★★

“Good service”

Written on: 07/01/2018 by McCainik419 (1 review written)

I defiantly recommend using INDIGO if you need to hire a car using a DEBIT, never a problem and good service… Read Full Review

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★★★★★

“Highly reccomented. ”

Written on: 15/12/2017 by Lucash1978 (1 review written)

Rented the car in Alicante Spain, for four weeks. Debet card hire. Absaloutly troubleless transaction. Would recommend to anyone and use again… Read Full Review

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★★★★★

“The Magical Indigo”

Written on: 15/12/2017 by JerrySG (1 review written)

Amidst the backdrop of an ethically embattled industry, Indigo Car Hire stood victoriously unscathed. My experience was a testament of their unrivalled standard of professionalism. I contacted Indigo Car Hire with much apprehension, but they answered all my queries without even the slightest hint of edginess. Indigo has excellent exclusivity in communicating with their partners and was able to clear all my doubts very fast. They even took the extra mile to drop me several calls to explain theRead Full Review

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★★★★★

“Last minute young driver debit card”

Written on: 07/12/2017 by Greenwood245 (1 review written)

U25 secured a reasonable deal 2 weeks before landing in Sweden. Held my hand throughout the whole process of securing a vehicle at the budget airport we flew too. Prompt regular emails, not once was I told that it was not possible and was reassured that it would be sorted for me. Car deposit returned within a week or so of the car being dropped off. 11/10 will use again… Read Full Review

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★★★★★

“Excellent and very helpful agent”

Written on: 30/11/2017 by Forbessz435 (1 review written)

Searching the website for debit car hire and was directed to the Debit Card Car Hire site and used the chat now facility with a CSA. She could not have been more helpful… Read Full Review

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★★★★★

“Very helpful customer service. I did the booking...”

Written on: 29/11/2017 by Kaila199 (1 review written)

Very helpful customer service. I did the booking through the chat… Read Full Review

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★★★★★

“Excellent”

Written on: 27/11/2017

I dealt with 2 people via email who were both super helpful&always got back to me ASAP!… Read Full Review

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★☆☆☆☆

“100% Avoid”

Written on: 19/11/2017 by Banks499 (1 review written)

100% AVOID. Hired a car recently through Indigio car hire and ended up being charged in excess of €200 more than the agreed price. They lure you in with cheap prices then enforce huge hidden charges at the last minute. Customer service is non existent once their sale is made. Horrible experience… Read Full Review

Cheriewalker's Comment

Written on: 22/11/2017

Thank you for your comments.

As explained, the reason you have been charged more is due to ‘optional’ zero excess cover being taken when you arrived at the rental desk. Purchasing and reducing the excess to zero is always optional.

We have spoken to the branch and also Europcar customer care team, who have confirmed the optional cover was offered and was agreed to. If you did not want to have the full cover you simply needed to politely decline.

We have had many customers before and after you, who have rented with no problems. We are available 24/7 and also have an out of ours mobile number, which was included within your email confirmation. If there was some confusion at the rental desk, we would have been more than happy to discuss / explain how the insurance works before the agreement was signed.

Being made aware after the car was returned, and given the rental contract was signed and you had the benefit of the full cover we really are unable to do anything. Had our supplier charged you a different rate for the car, downgrading you for example, we would be able to do something, but unfortunately as you have taken an ‘optional’ product and signed for this at the rental desk, we would be unable to do so.

We really do not like having unhappy customers and have made every effort to try and get the supplier to refund the cover as a goodwill gesture, but they will not. I would advise when you next rent a car to ensure you fully understand what additional, extras charges you agree, to avoid a similar issue.

Kind Regards

Connor Shearman
Indigo Car Hire

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★★★★★

“without problem :)”

Written on: 23/10/2017 by Aleksandra123 (1 review written)

Contact was fast and without problem… Read Full Review

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★★★★★

“a most excellent service”

Written on: 19/10/2017

The first time I have used this company and will certainly use them again. The staff were informative and helpful, could not wish for more. Will definitely recommend this company to friends and family… Read Full Review

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★★★★★

“very good”

Written on: 12/10/2017 by Robleslk128 (1 review written)

a great service from indigo very helpful in every way thank you… Read Full Review

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★★★★★

“Always excellent service!”

Written on: 11/10/2017 by Daniellex296 (1 review written)

I have used Indigo Car Hire for the last 3 years and would use no-one else. They are always helpful and obliging and it is a pleasure to deal with them as they always come up with the perfect hire car package for me… Read Full Review

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★★★★★

“Quick easy Professorial ”

Written on: 10/10/2017 by broganzam (1 review written)

Its been my choice of Car rental companies for the last 3 to 4 years, I honestly wouldn't both with the rest, every time I have a query its answered promptly. cost and service is first class… Read Full Review

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★★★★★

“When we talk professionalism and customer service...”

Written on: 09/10/2017 by Wassimdraoui (1 review written)

Special thanks to Mathiew how give me all the necessary informations last week. I don't forget the person I dealt with how close the booking process with me today. How it's nice to see your professionalism and customer service standards are really high. A dedicated team answering to my emails rapidly advising the customers this is the way. You have done the difference compare to many others websites customer service focus I wish you the best guys keep going you will be the number one soon I… Read Full Review

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★★★★★

“First class fast service”

Written on: 30/09/2017 by Madelyn465 (1 review written)

I was unable to hire a vehicle due to not having a credit card, I found i Indigo CAR Hire on the internet. The service I got when emailing them was absolutely first class, from the first email enquiry to securing a hire vehicle took less 15 minutes. I will certainly be using them again and will recommend them to anyone needing to hire a vehicle whether they have a credit or debit card. Thank you to all at indigocarhire… Read Full Review

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