Record Go - www.recordrentacar.com Reviews

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Record Go - www.recordrentacar.com

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Latest Reviews

★☆☆☆☆

“Consistently the worst customer service experience in...”

Written on: 11/10/2017

I have to summarise here because theres so many issues! All experiences are with the Mallorca branch of the company over the course of a few months and repeated hires Waiting time to collect keys at the airport - can be up to 2 hours so build plenty of time into your plans. And don't expect any apologies. This is based on multiple experiences and talking to other people aswell. When you do get your keys check and photo every inch of your car - they are famous for finding issues and damage to… Read Full Review

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★★★★☆

“Record Go Alicante ”

Written on: 03/08/2017 by nickcarter4 (2 reviews written)

We got car as promised, 20000km, in good condition and clean. We required to notice one scratch more (than was in documents). Long waiting in airport (60min) - you can pay for "express line" - 30EUR... We used the car 16 days - attention that the limit is 2000 km, after you pay 2EUR/km fee (or must before the limit change the car, only in working days and hours). Return for the fuel (must prepay, but for the real price) was incorrect. Fuel sign was 7/8 and they pay back for 6/8. I´ve contacted… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 30/07/2017 by colinenright (2 reviews written)

Quick Summary On arrival having waited in a queue for 45 mins told that our booking had been cancelled as we were late, we were still 15 mins earlier than our stated arrival time.Protesting our case we were told by the manager that we would not be hired a car unless we made a fresh booking the cost of which was over double. After continued arguments we were eventually given a car (bodywork severly marked and one tyre being illegal) we were told take it or leave it. Having returned the car in… Read Full Review

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★☆☆☆☆

“Like this person below Katey Mckay I was ripped off...”

Written on: 02/06/2017 by 49protile (2 reviews written)

Like this person below Katey Mckay I was ripped off and it's a new thing that Record Go are doing now to there client's who takes out there additional insurance.  We took out additional insurance with them they thieved 99.99 euros from us with them claiming we damaged the car which we didn't not like Katey as said below and this was after one of there car return representative told us the car was ok and we could go and they have never proved this damage to the car and when you question them… Read Full Review

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★☆☆☆☆

“Even worse than their review score.”

Written on: 28/03/2017 by mikeefc1 (2 reviews written)

Have just this morning had the last of our money returned 28/03/2017.We returned our very old car at 6.30pm on the 23/12/2016 to Alicante airport, the staff told us everything was okay and that our petrol money would be returned in 24 hours. During the xmas break we went on line to discover that this company had withdrawn nearly £400 for alleged damage to the car. Of course we rang them, not interested, same result with e-mailing no reply. We contacted Auto Europe who supplied the company… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. During March 2017 I hired a...”

Written on: 23/03/2017

DO NOT USE THIS COMPANY. During March 2017 I hired a vehicle from RecordGo at Alicante airport. The vehicle supplied had at least 14 dents and scrapes with 50,000Km on the clock. Under the poor car park lighting I took a video and photographs as best as I could however upon returning the car 9 days later they said a dent on the bonnet and a scratch on a wing mirror was new damage. I protested strongly and was asked to leave their office by arrogant staff and a security guard. Ask yourself - Why… Read Full Review

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★☆☆☆☆

“We booked a car via RecordGo for a golf trip in...”

Written on: 10/01/2017 by MrAGrainger (1 review written)

We booked a car via RecordGo for a golf trip in Malaga. On arrival the car we booked was in poor condition. We arrived a little earlier than expected, however despite the car being available and my offer of paying for the extra hour they refused to give us the car until the alloted time. Inconvenient, but fair enough. On returning the vehicle damage free and exactly as we received it, we returned home. 2 weeks later I checked my credit card statement only to find they had charged me… Read Full Review

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Kates580's Response to MrAGrainger's Review

Written on: 13/03/2017

why didn't you do a credit card chargeback to your bank.

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★☆☆☆☆

“Charged for non existant damage.”

Written on: 17/11/2016 by Daviespv135 (1 review written)

I hired the car for a couple of hours as we missed the flight, and had 2 young children with us, so it was easier to go back to the apartment. After booking we were kept waiting, then told the vehicle wasn't ready, so they changed to a different one. Looked to me as if they were waiting for the chosen time before they let us have the car. We dropped the car on time, leaving the key in the drop in box @ Malaga airport. Later found I had been charged approx 300, when chased up with them, they… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 28/10/2016 by Mariannav387 (1 review written)

I picked up a car from RecordGo Alicante airport on 20 October and returned it on 25 October. On collection I was given a schematic showing all recorded existing damage, 10 minor and 3 major areas. I asked if the car had been used for racing. The seats were covered in nasty sweat stains. On return, I insisted that they inspect the car while I was there. They were not interested and very flippant but I persevered. Eventually they inspected and there was no new damage. Whilst waiting in the… Read Full Review

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Sukidudrah's Comment

Written on: 11/11/2016

Have you got anything back from the car/card company, as a similar incident happened with me, for a few hours rental. I chose not to take the extra out, they said car was damaged , which was already there.

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Read 1 Comment
★☆☆☆☆

“DON'T USE”

Written on: 28/08/2016 by Bean1971 (1 review written)

Mid sold insurance called Total Comfort, cost 148 Euros, was told it covered all damage to car. Unfortunately I damaged rear door, not really bad, and charged me 259 Euros. No contact phone number.Surprise. BE WARNED.DISGRACEFUL… Read Full Review

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★☆☆☆☆

“massive queue”

Written on: 11/05/2016 by JayleneHiggins42 (1 review written)

Paid £30 to hire a car from Record Go for a short trip in Mallorca. Great price however, on arrival at the airport terminal i was at the back of a 30 deep queue on the arrivals side. there was also a 20 deep queue on the returns side with only 2 staff who appeared to be processing customers at a rate of 1 every 20 minutes ! having spoken to people at the head of the queue I realized I would be waiting over 2 hours so got a taxi instead and waved goodbye to my £30..If you like sitting in… Read Full Review

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★☆☆☆☆

“BEGGING FOR MY DEPOSIT TO BE RETURNED”

Written on: 23/02/2016 by Tucker464 (1 review written)

Rented a car for 2 days. Had my own broker insurance so paid €950 for deposit plus €41 for fuel. When I returned the car, the girl did not want to check the car for fuel or damage. I insisted, so she did and signed my contract to say all was correct. The same day, I received a refund of fuel deposit of €39. They took €5 for what??? when I have a form to say returned all ok? 7 days has passed and I am still waiting for my €950 deposit to be refunded. I call their office and they say… Read Full Review

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★☆☆☆☆

“READ CAREFULLY..STAY AWAY FROM "recordGo"”

Written on: 26/10/2015 by Javier1959 (1 review written)

I was being forced to pay up to three times as much for a hire car than the original advertised price. Full to Full diesel. Brought the car back full and they felt to refund back .i am still waiting for my money… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 21/10/2015 by jobbyjobjob (1 review written)

Car hire booked from 16.10.15 for 3 days with added insurance paid for at home prior to collection day. On arrival was told that due to payment being on a debit card and not a credit card would have to pay a further 58 euros for insurance which I already had, also charged 30 euros for go pack (no idea what this was!) and told if car returned fully fuelled would receive full fuel refund! Received partial fuel refund and basically charged an extra £70 for nothing which was needed or requested… Read Full Review

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★★★★☆

“Breakdown support Malaga”

Written on: 28/09/2015 by ADJP (1 review written)

My rating is based on past experience, which has been good. However I am waiting for record go to respond to a serious incident on breakdown support on which I will post a review later dependent on their response. Watch this space. In the past they have been no queues, courteous staff At the airport desk and consistency on not worrying about cover or minor damage with the automatic CDW policy and fair fuel,policy for full tanks. The airport collection and set down has been efficient , even… Read Full Review

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★☆☆☆☆

“dishonest at best”

Written on: 30/07/2015 by Jamie1622 (1 review written)

I have used record many times in the eleven years I have owned a property near alicante but never again.I picked the car up at alicante airport and checked it over, all seemed fine.The next day when I checked the car in daylight I noticed many light scratches un seen in the dark gloom of the multi storey airport car park. However upon checking the hire details there were a myriad of scratches recorded so my fears of a scam in the making receded.I returned the car on time advised the clerk that… Read Full Review

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★☆☆☆☆

“Do NOT rent a car from this company!!”

Written on: 11/03/2015 by Kamelmage (1 review written)

This is for everyone that thinks about renting a car with this company: DO NOT! Some weeks ago I rented a car and immediately the problems started. Every time we stopped the car for some time we had to get help from someone else to jumpstart it. When we called Assistance we got that we had to go a 190 km long trip to the airport to get it replaced. That feels safe! It ended with that I couldn’t get the car key in the ignition. Assistance told me that I had to turn the car key ONE STEP… Read Full Review

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