AVOID - DO NOT USE

We had to wait nearly 90 minutes at the airport to collect the car an this was in March so god knows what its like in mid season.
They added a credit card charge with no mention when i was paying.
There were no firefly staff on the carpark to run through the damage on the car.
Unfortunately i had a puncture and so i had to change the wheel.
I attempted to ring the emergency assistance number given to me to get some advice on what the do as the the spare tyre was only a temporary one. The number was unobtainable???
I then attempted to ring the Malaga office for advice. I tried every 5 mins for over two hours and nobody answered the phone and occasionally it was engaged showing somebody was there.
I then emailed them with an urgent in the subject header.
Several hours later still not able to speak to anyone i received a reply. By this time it was late afternoon an my planned trip for the day was ruined.They said the emergency number which began with 902 was not always available from none spanish phones??? Unbelievable for an international car hire company on the costa del sol!!.
They advised to take the car to the drop off which was the next day. At the airport i was charged 90 euros to repair a puncture which would cost no more than 30 euros at a garage.
When i said i had been ringing all day the reply was we are busy. No sorry, honest explanation or willingness to listen to the inconcenience i had been caused.
Had i been able to speak to someone and advised i would be charged i would have found a garage to repair it.
I know many people who live on the Costa del Sol and ive contacted them to advise family and friend not to use firefly when hiring a car. AVOID