Avoid, a lot hidden costs

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CharlotteLewis1984's review of Drivalia Car Rental - www.drivalia.com

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“Avoid, a lot hidden costs”

Written on: 16/10/2017 by CharlotteLewis1984 (1 review written)

You have to pay administration fee's for everything (bring the car back full, €45, bring it back 3/4 full, €45 and a full tank for twice the normal fuel price, bring it back out of office hours and extra administration fee of €10, fine's are at least topped up with 2x €35 each fine, damage will do an extra €65 per item)

Besides that, the car was only average clean.

They rip you for everything!

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Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

Thank you for hiring a car from us. We are sorry if you feel any confusion over the pricing. The majority of our clients choose to book the full to full fuel policy whereby you simply take the car full and return full. Some brokers offer a lower cost package based on the full to empty package. With this package you get a significant discount on the rental price but purchase a tank of fuel on collection. There is sometimes an opportunity to change to full/full but obviously the same discount does not apply so a supplement is payable.

We do not operate 24 hours a day but some clients wish to return before our office opens which is why we have a partnership with a local parking company who will accept the car out of hours and return you to the airport but there is a small additional charge for this.

With regards to admin fees. It is commonplace for fees to be chargeable and clearly if we receive notification of a driving offence we have to deal with that, notifying the authorities and so on. There has to be a charge for covering this administration service.

We do hope this clarifies the charges and we thank you again for leaving your comments.

Kind regards
The Drivalia Team

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