Avoid At All Cost - Avoid Avoid Avoid

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McCormick421's review of Drivalia Car Rental - www.drivalia.com

★☆☆☆☆

“Avoid At All Cost - Avoid Avoid Avoid ”

Written on: 19/09/2017 by McCormick421 (1 review written)

We recently booked with this company, the service is shambolic to say the least. We had arranged our own insurance but they wouldn't accept it and would only agree to car rental if we took their very expensive insurance and left a 2K deposit, we were told that they would do this and we should have heeded the warnings. All the staff are rude, unhelpful and customer service is unknown to them. We went back to the airport and rented easily at a good price from centurion, do not allow them to ruin your holiday, please if it is the last thing you do, do not book with them.

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Drivalia_Car_Rental's Comment

Written on: 15/11/2017

Dear Customer,

We are sorry if you feel unhappy with the deposit situation. If you choose to take your full cover through the car hire company then there is no deposit because you are covered with us. If you choose to take cover elsewhere then this is not related to the car hire company and therefore a deposit is required as you will be required to pay if there are any damages on the car. Later it would be a matter for you to take up with your insurance company.

The option to take our own SCDW cover removes the need to leave a deposit in most cases and therefore our clients have a choice of which of the two options they wish to do.

We are sorry if there was any misunderstanding or if you were not aware of the deposit requirements but we do try to make this very clear.

Kind regards
The Drivalia Team

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